Sunday, March 8, 2009


We had a couple more days in BA before our flight and treated ourselves at a nice hotel near the center of town.



I had confirmed our flights online with Aerolineas Argentinas 5 days previously and finally got back a confirmation email which actually had the wrong day on it!

This is the very professional looking confirmation email. Yes, with the misaligned ASCII frames and everything!:

Estimado Cliente:
Gracias por comunicarse con nosotros.
Su vuelo ha sido reconfirmado satisfactoriamente.
Informamos los datos ACTUALIZADOS del mismo :

CÓDIGO:
PASAJERO: 1.1SARAHMS 2.1DAMIANMR

|-------+----------+----------

+-----------+--------+--------+-----------|
| | | | | | | |
| Vuelo | Fecha | Origen | Destino | Partida| Arribo | Escalas |
|-------+----------+----------
+-----------+--------+--------+-----------|
| | | | | | | |
| AR1182| 9MAR | EZEIZA | SIDNEY | 02.30 | 10.30 | SIN |
| | | | | | | ESCALAS |
|-------+----------+----------
+-----------+--------+--------+-----------|

For those of you without españ
ol skillz, that's the Flight number | Date | Origin | Destination | Departure | Arrival |

Appears that our flight is leaving on the 9th of march at 2.30am!


Our original flight had been leaving at 11.55pm on the 9th but had been changed by the airline months ago to 2.30am on the 10th.

I sent another confirmation request through their website from the English section with a note to please clarify if our flight had been reschedualed 24 hours early and got this reply:

Dear Customer:
Thank you for contacting us!

According to your request, we wish to explain that this booking code
was reconfirmed previously. No changes have taken place in your itinerary.

Best regards,

Call Center - Division Internet
Aerolineas Argentinas S.A.


How very not helpful!

So I had to ring them.
Conversation after I had provided booking reference etc went a bit like this:

Me: So can you tell me what day the flight is leaving?
AA rep: The 9th.
Me: Our original flight was on the 9th at 11.55pm and was changed to the 10th at 2.30am. Are you telling me it has now been moved 24 hours earlier to the 9th?
AA rep: That's right, the 10th.
Me: What?
AA rep: The flight is on the 10th.
Me: But you just told me the 9th.
AA rep: It was the 9th but it changed to the 10th.
Me: So why did I get a confirmation email telling me it was the 9th and you just told me it was the 9th?
AA rep: But it's the 10th.
Me: ARE YOU SURE?
AA rep: Yes.


Needless to say when we got to the airport at 11pm for our 2.30am departure after first being told to go away and come back at midnight for check-in, we found that Aerolineas Argentinas had not bothered to email us to let us know the flight had been delayed until 5.30am!

After all that we were once again expecting the moody service from cabin staff we recieved coming to BA the first time but suprisingly it was a lot better. They even had blankets for the passengers! Still after assessing the overall airline quality, you would have to pay me to fly again with Aerolineas Argentinas!


I did a picture of a plane. Maybe AA could use it to spruce up their website.

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Again we had an hour stopover in Auckland, then home to Sydney.


So I guess that's the end of the Travel Blog. :(
Thanks for reading.
It's been an incredible 6 months.

Bye!

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